Question 1

Is HQ Imports a legally established and verifiable company?

Accepted Answer

Yes. HQ IMPORTS LLC is a legally established company under the laws of the State of New York, United States. We have over 12 years of experience in the wholesale market, specializing in B2B distribution of souvenirs, toys, technology, tools, and seasonal products throughout the United States.  Our Terms and Conditions, updated as of November 29, 2025, clearly establish our corporate identity and the legal frameworks governing our operations. If you require additional corporate documentation such as our Certificate of Incorporation or W-9, our sales team will be happy to provide it. Contact us at henry@hqimp.com.

Question 2

What are the wholesale purchase terms and conditions?

Accepted Answer

Our Terms and Conditions are published in full and transparently at www.hqimp.com/terms. The document includes 21 sections covering: eligibility and account requirements (Section 2), products and pricing (Section 3), order processing (Section 4), payment terms (Section 5), shipping and delivery (Section 6), returns and refunds (Section 7), cancellations (Section 8), and handling of damages and defects (Section 9), among other provisions.  All business relationships are governed under the laws of the State of New York, with exclusive jurisdiction in the state and federal courts of said state. We invite you to review the complete document before placing your first order and to contact us with any questions.

Question 3

What is the policy for returns, exchanges, and defective products?

Accepted Answer

At HQ Imports we have clear and documented policies to protect your investment:  - Returns: We accept returns within 30 days of the invoice date. Products must be in their original, unopened packaging and in resalable condition. All returns require prior authorization through a Return Authorization Number (RAN), which you can obtain by contacting your sales representative.  - Restocking Fee: A 20% restocking fee applies to approved returns, which is deducted from the corresponding refund or credit.  - Defective or Damaged Products: Any claims for shortages, damages, or defective merchandise must be reported within 48 hours of receipt. You will need to include: detailed description of the issue, copy of the invoice, delivery receipt, and photographs. We process claims on a case-by-case basis within 2 to 3 weeks and, once verified, offer a refund or credit for future purchases.  - Refunds: Once approved, they are processed within up to 2 weeks.

Question 4

What are the minimum purchase quantities and wholesale pricing structure?

Accepted Answer

At HQ Imports, each product has its own minimum order quantity clearly specified on its detail page in our catalog. We offer different packaging options with varying quantities depending on the selected product, allowing you to start with manageable volumes and scale as your business grows.  All our prices are expressed in US dollars (USD) and reflect competitive wholesale rates from direct sources. By registering on our platform, you will have full access to prices, packaging options, and specific minimums for each product. We invite you to create your free account at www.hqimp.com/register to explore our complete catalog of over 2,000 products with full price transparency.

Question 5

What payment methods do you accept and how secure are they?

Accepted Answer

We accept a wide variety of payment methods for your convenience: major credit cards (Visa, MasterCard, Discover, American Express), debit cards, PayPal, Apple Pay, and Google Pay.  Regarding security, we implement SSL (Secure Socket Layer) encryption on all data transmissions. Payment processing is done through certified trusted third-party providers, and access to personal information is restricted on a need-to-know basis. We conduct periodic security assessments to maintain our standards.  It is important to mention that we apply a 3% processing fee on all credit and debit card transactions, which is added to your order total at checkout. When placing your order, an immediate hold is placed on your card for the total amount; the final charge is processed when your order is ready for shipping.

Question 6

How do you handle shipping, delivery times, and logistics?

Accepted Answer

All our orders are shipped from our warehouse. We work with top-tier carriers including UPS and FedEx, selecting the carrier and shipping method based on each order's specifications and preferences.  - Processing Times: Once complete information and payment are received, your order is processed within 3 to 5 business days. Transit time varies depending on the shipping method and destination.  - Free Shipping: We offer 100% free shipping for deliveries within the New York City area. For other destinations, costs are calculated based on weight, dimensions, and destination.  - Tracking: Once your order is shipped, you will receive tracking information to monitor delivery progress. You can also check the status in the "My Account" section of our platform.  We require a complete physical address for all shipments; we do not deliver to P.O. Boxes.

Question 7

Do the products comply with U.S. safety regulations and certifications?

Accepted Answer

At HQ Imports we are committed to offering products that meet U.S. market standards. As a wholesale distributor with over 12 years of experience operating from New York, we work with a carefully selected network of global suppliers.  If you require specific compliance documentation for particular products, such as CPSIA certifications for toys, FCC certifications for electronics, safety data sheets (SDS), or other regulatory documents, our sales team can manage this information directly. We invite you to contact us at henry@hqimp.com or at +1 (646) 477-7400 to request the documentation you need for your resale operation.

Question 8

How do you protect my personal and business data as a registered buyer?

Accepted Answer

Protecting your data is a priority for us. Our Privacy Policy, published in full at www.hqimp.com/privacy (updated November 29, 2025), transparently details how we handle your information.  - Data We Collect: Account information (business name, contact, addresses, business license, tax identification number), order information, and device data.  - Use of Your Data: Exclusively for order fulfillment, account management, communication, marketing (from which you can unsubscribe at any time), security, and site optimization.  - We do not sell, rent, or trade your personal information with third parties. We only share data with service providers contractually obligated to protect it (payment processors, carriers, marketing platforms) and with Google Analytics.  - Security: We implement SSL encryption, secure payment processing, restricted access, and periodic security assessments.  - Your Rights: You have the right to access, correct, delete your data, opt out of marketing communications, and cancel your account. We respond to requests within 30 days.

Question 9

Do you have references, testimonials, or success stories from other B2B customers?

Accepted Answer

At HQ Imports we serve hundreds of retailers and businesses throughout the United States who trust us as their wholesale supplier. Our track record of over 12 years in the market, headquartered in New York with a logistics network covering all 50 states, is a testament to the trust our customers place in us.  We understand that social proof is an important factor in your decision-making process. We invite you to follow us on our social networks (Instagram: @hqimp, Facebook: HQ Import) where we share content about our operation, products, and customer relationships. Additionally, if you would like direct references from current customers in your area or market segment, our sales team can provide contacts with prior authorization. Contact us at +1 (646) 477-7400 or via WhatsApp.

Question 10

What customer service channels do you have and what is your response time?

Accepted Answer

At HQ Imports we value direct and efficient communication with our customers. We offer multiple contact channels:  - Phone: +1 (646) 477-7400 - Email: henry@hqimp.com - WhatsApp: Available for quick and direct communication - Social Media: Instagram (@hqimp) and Facebook (HQ Import)  As a B2B platform, each customer has an assigned sales representative who accompanies them throughout the process: from order confirmation and shipping details, to incident resolution and order changes. Our Terms establish that a representative will contact you to confirm details after each order, and that we are available to manage modifications, cancellations, or claims promptly. We encourage you to reach out through any of these channels to experience our first-class level of service firsthand.

Question 11

What is the origin and quality of the products you distribute?

Accepted Answer

HQ Imports operates as a specialized wholesale distributor based in New York, the epicenter of global trends. Our strategic location allows us to curate a catalog that reflects market changes in real-time, with a portfolio of over 2,000 products in the categories of toys, technology, tools, cell accessories, novelties, and seasonal products.  We work with a carefully selected global network of suppliers and maintain internal quality controls. Our Terms establish a clear protocol for handling defective merchandise (Section 9), which reflects our commitment to quality: if a product does not meet expectations, we have a documented claims and resolution process.  If you need specific information about the origin or technical specifications of a particular product, our team will be happy to provide it.

Question 12

Do you offer commercial credit or flexible payment terms for recurring buyers?

Accepted Answer

Yes. At HQ Imports we recognize the importance of cash flow for our wholesale customers. According to Section 5.4 of our Terms and Conditions, established customers may be eligible for a line of credit with HQ IMPORTS LLC.  If you are interested in applying for credit terms, we invite you to contact our sales department for more information about the application process and requirements. Generally, lines of credit are granted to customers with a consistent purchase history and demonstrated business relationship.  For new customers, we require full payment before shipping (Section 5.5), which allows us to guarantee efficient service while we build a relationship of trust together.

Question 13

How do you manage inventory and what guarantee is there of stock availability?

Accepted Answer

At HQ Imports we manage a dynamic inventory of over 2,000 products. Our catalog includes organized collections such as New Products, Hot Items, Special, Closeout, and Back in Stock to facilitate your navigation and maximize opportunities.  We are transparent about availability: our Terms (Section 3.4) establish that stock is limited to what is available in our warehouse. Items marked as "Low Inventory" are at risk of selling out after ordering. In case any item in your order is not available, a sales representative will contact you to discuss options, including substitutions or partial shipment.  This proactive approach ensures that you always have visibility into your order status and can make informed decisions. We recommend acting quickly on high-turnover or limited-edition products.

Question 14

Is it possible to request custom products, private labeling, or special orders?

Accepted Answer

At HQ Imports our main model focuses on wholesale distribution of our existing catalog, which includes over 2,000 products in multiple categories. Our strengths lie in strategic sourcing, competitive pricing, and efficient logistics for ready-to-resell products.  However, we are always open to exploring opportunities with our customers. If you have a specific need for custom products, special volumes, or off-catalog orders, we invite you to contact our sales team directly. With over 12 years of experience in global sourcing, we can evaluate the feasibility of special requests on a case-by-case basis.  Contact us at henry@hqimp.com or at +1 (646) 477-7400 to discuss your specific needs.

Question 15

What protection do I have as a buyer in case of disputes or problems with an order?

Accepted Answer

At HQ Imports we offer a clear and documented protection framework for our customers:  - Damaged or Defective Merchandise (Section 9): You have 48 hours from receipt to report any claim. We process each case individually within 2 to 3 weeks and, once verified, offer a refund or credit.  - Returns (Section 7): 30 days from the invoice date to return products in original condition, with prior authorization.  - Cancellations (Section 8): If your order has not yet been processed, you can cancel without charges. After processing, a 20% fee applies.  - Legal Framework (Section 19): All business relationships are governed under the laws of the State of New York, with exclusive jurisdiction in state and federal courts of said state. This provides you with a clear and recognized legal framework.  - Shipping (Section 6.5): Merchandise is sold FOB from our warehouse, so we recommend inspecting packages at the time of delivery and noting any discrepancies on the carrier's receipt.  We are committed to resolving any issue fairly and professionally. Contact us at henry@hqimp.com.

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